Our Privacy Policy

Life Plus Psychology is committed to ensure all personal information abides by the Australian Privacy Principles.  This means that you have the right to know how your personal information is collected, stored, accessed, used and disposed of.   This includes knowing and understanding when your personal information can be shared with someone else. 

To provide high quality and safe services, sometimes we will need to collect and use some of your personal information. To do this we require your consent, usually in writing.  We will explain to you why we need to keep some of your personal information, what we will do with it, and how we will store it, so it stays private and confidential.  

 We collect certain personal information about you to:

· work with you in the context of your NDIS plan, budgets, and goals,

· understand what you want and need from us, and sometimes others, to provide you with quality and safe service

We store your personal information securely and take reasonable steps to protect it from misuse, loss or unauthorised access.  We only retain personal information as long as necessary to fulfill the purposes for which it was collected, or as required by law.

When your personal information is requested by any other person, service, or agency, we require your consent to share; expect where the Law otherwise allows.

You can decline to give consent, or to limit your consent. If you do, it may be difficult for us to provide the services that you need and want from us. Having relevant and important information about you to do our job well is important. It directly affects the quality and safety of the services we provide to you.

If you wish to withdraw your consent, please contact us on 0431 649 433 or info@lifepluspsychology.com.au

Sometimes mandatory reporting is required, or when we are obligated to report incidents (or suspected incidents) of violence, exploitation, neglect, abuse, and sexual misconduct to the NDIS Commission and police.

Ensuring the safety of children is an important role of government and services too. If we have concerns about a child’s safety, welfare, or wellbeing, we may be legally obligated to disclose information about this without parental consent. We are permitted to do so under Chapter 16A of the Children and Young Persons (Care and Protection) Act 1998.

If you need any further information or have any questions or concerns about the collection and use of your personal information you can discuss this with us. Your personal information is protected under the Privacy Act 1988 and, where appropriate, the National Disability Insurance Scheme Act.

Your personal information is protected under the National Disability Insurance Scheme Act 2013 and the Privacy Act 1988. If you know or believe that your personal information has been collected, stored, accessed, used, and disposed of inappropriately, you can make a privacy complaint via the Office of the Australian Information Commissioner.

If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at 0431 649 433 or info@lifepluspsychology.com.au